Terms of Service

02 About RWM Logistics and Our Services

RWM Logistics is a premium on-ground logistics company based in Lagos, Nigeria, specialising in transportation and logistics solutions for brands, corporations, and VIP clients across Nigeria. Our services include, but are not limited to:

• VIP and Corporate Transportation: Premium chauffeur-driven vehicles for executives, high-profile individuals, and corporate delegations
• Airport Transfers: Scheduled pick-up and drop-off services with real-time flight tracking and meet-and-greet coordination
• Event Logistics Management: Seamless ground transportation coordination for corporate events, product launches, tours, and special occasions
• Security and Protocol Services: Professionally coordinated security escort and protocol services for VIP movements
• Business Account Management: Dedicated account management, consolidated billing, and priority booking for corporate clients

03 Booking and Reservations

3.1 How to Book

Bookings may be made through our website contact form, by email at info@rideiwthme.com.ng, or through a designated account manager for business account holders. A booking is not confirmed until you receive a written confirmation from RWM Logistics.

3.2 Booking Information

You are responsible for providing accurate and complete information at the time of booking, including:

• Full name and valid contact details of the client or passenger
• Pick-up and drop-off locations
• Date and time of service
• Number of passengers and any special requirements
• Flight details for airport transfers

04 Pricing and Payment

5. Cancellations, Rescheduling, and Refunds

5.1 Cancellation by the Client: Cancellations must be communicated to RWM Logistics in writing via email to info@rideiwthme.com.ng The following cancellation policy applies:

• Cancellation more than 48 hours before the scheduled service will be reviewed if any procurements were done, and the fee to be refunded will be agreed with the clients in terms of the impact.
• No-show (client fails to appear at the agreed location and time without prior notice), compensation will be made based on the fee agreed upon between the client and Ride With Me.

5.2 Rescheduling: Requests to reschedule a confirmed booking must be made in writing at least 24 hours before the scheduled service time. Rescheduling is subject to vehicle and driver availability and will be accommodated at no additional charge if requested with adequate notice. Rescheduling requests made with less than 24 hours' notice may be treated as cancellations at the discretion of RWM Logistics.

5.3 Cancellation by RWM Logistics: In exceptional circumstances including but not limited to force majeure events, unforeseen vehicle breakdown, driver unavailability, or safety concerns, RWM Logistics reserves the right to cancel or reschedule a booking. In such cases, we will provide as much notice as possible and offer the client either a full refund of any amounts paid or an alternative booking at the next available time. RWM Logistics shall not be liable for any consequential loss arising from such cancellations.

5.4 Refund Processing: Approved refunds will be processed within 72 hours of the cancellation confirmation and will be made to the original payment method where possible.

6. Client Responsibilities and Conduct

By engaging our services, you agree to the following obligations:

• Provide accurate, complete, and up-to-date information
• Ensure all passengers comply with these Terms
• Treat drivers and staff with respect and professionalism
• Not engage in abusive, threatening, discriminatory, or unlawful behaviour
• Do not request drivers to violate traffic laws or safety regulations
• Do not smoke, consume alcohol, or use controlled substances without consent
• Do not carry prohibited, illegal, or hazardous materials
• Ensure passenger count does not exceed vehicle capacity
• Be ready at the agreed pick-up time (waiting beyond 1 hour may incur charges)

RWM Logistics reserves the right to terminate any service immediately, without refund, where a client or passenger breaches any of the above obligations or creates a safety risk.

7. Vehicles, Drivers, and Service Standards

7.1 Fleet Standards: RWM Logistics maintains a fleet of premium, well-maintained vehicles operated by professional, vetted, and licensed chauffeurs. All vehicles are insured in accordance with applicable Nigerian law. We reserve the right to substitute a booked vehicle with one of equivalent or superior specification where necessary.

7.2 Driver Authority: Our drivers operate under the lawful authority of RWM Logistics and may make reasonable decisions regarding routes and safety.

7.3 Waiting Time: A grace period of 10 minutes is included. Waiting beyond this period will be charged at standard rates.

8. Limitation of Liability and Indemnification

8.1 Limitation of Liability: To the fullest extent permitted by Nigerian law, RWM Logistics shall not be liable for:

• Loss of business, revenue, or profit
• Missed flights or appointments
• Delays caused by traffic or external conditions
• Loss or damage to personal property

Our total liability shall not exceed the total service fee paid.

8.2 Force Majeure: RWM Logistics shall not be liable for delays caused by events beyond our control, including natural disasters, strikes, government actions, or infrastructure failure.

8.3 Indemnification: You agree to indemnify and hold harmless RWM Logistics from any claims arising from your use of our services or breach of these Terms.

9. Confidentiality and Discretion

RWM Logistics maintains strict confidentiality regarding all client engagements. Staff are contractually bound to protect client information.

Clients are also expected to maintain confidentiality regarding any proprietary or operational information of RWM Logistics.

10. Intellectual Property

All website content is owned by RWM Logistics and protected by law.

• You may not reproduce or use content without permission
• The RWM Logistics name and logo are protected trademarks

11. Third-Party Services and Links

We may use third-party services. RWM Logistics is not responsible for their policies or practices.

12. Complaints and Dispute Resolution

12.1 Complaints Procedure

12.2 Negotiation

12.3 Mediation

12.4 Litigation

13. Termination of Service Agreement

RWM Logistics may terminate services under the following conditions:

• Material breach not resolved within 7 days
• Non-payment of invoices
• Unsafe or unlawful conduct
• Fraudulent or abusive behaviour

14. Governing Law and Jurisdiction

These Terms are governed by Nigerian law. Disputes fall under the jurisdiction of Federal High courts.

15. General Provisions

15.1 Entire Agreement

15.2 Severability

15.3 Waiver

15.4 Assignment

15.5 Notices

15.6 Language